:root{--bg: #f4f6f9;--card: #ffffff;--text: #1d2733;--muted: #6b7787;--accent: #2457e6;--danger: #c0392b;--border: #dde3ea;font-family:Segoe UI,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text)}.topbar{display:flex;align-items:center;justify-content:space-between;padding:.7rem 1.4rem;background:var(--card);border-bottom:1px solid var(--border)}.brand{font-weight:700;font-size:1.15rem;color:var(--accent);text-decoration:none}.topbar nav{display:flex;gap:1rem;align-items:center}.topbar nav a{color:var(--text);text-decoration:none}.topbar nav a:hover{color:var(--accent)}.container{max-width:1080px;margin:1.5rem auto;padding:0 1rem}.card{background:var(--card);border:1px solid var(--border);border-radius:10px;padding:1.1rem 1.3rem;margin-bottom:1rem}.card.narrow{max-width:520px;margin:2rem auto}label{display:block;margin:.7rem 0 .3rem;font-weight:600;font-size:.92rem}label.inline{display:inline-block}input,textarea,select{width:100%;padding:.5rem .65rem;margin-top:.25rem;border:1px solid var(--border);border-radius:6px;font:inherit}label.inline select{width:auto}button{background:var(--accent);color:#fff;border:none;border-radius:6px;padding:.5rem 1rem;font:inherit;cursor:pointer;margin-top:.5rem}button:hover:not(:disabled){filter:brightness(1.08)}button:disabled{opacity:.55;cursor:not-allowed}button.secondary{background:var(--muted)}.linklike{background:none;color:var(--text);border:none;padding:0}.linklike:hover{color:var(--accent);filter:none}.error{color:var(--danger);font-weight:600}.notice{color:#1e7a3c;font-weight:600}.hint{color:var(--muted);font-size:.88rem}.stat-grid{display:flex;gap:.8rem;flex-wrap:wrap;margin:1rem 0}.stat-card{background:var(--card);border:1px solid var(--border);border-radius:10px;padding:.8rem 1.3rem;display:flex;flex-direction:column;min-width:110px}.stat-card.alert .stat-value{color:var(--danger)}.stat-value{font-size:1.6rem;font-weight:700}.stat-label{color:var(--muted);font-size:.85rem}.toolbar{display:flex;align-items:center;gap:.6rem;margin:.8rem 0}.toolbar select{width:auto;margin:0}.ticket-table{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--border);border-radius:10px}.ticket-table th,.ticket-table td{text-align:left;padding:.55rem .8rem;border-bottom:1px solid var(--border)}.ticket-table th{color:var(--muted);font-size:.85rem;text-transform:uppercase}.ticket-table a{color:var(--accent);text-decoration:none}.badge{display:inline-block;padding:.15rem .55rem;border-radius:999px;font-size:.8rem;font-weight:600}.badge-open{background:#e8f0fe;color:#2457e6}.badge-in_progress{background:#fff4dd;color:#a06a00}.badge-waiting{background:#f1e8ff;color:#6d3fc0}.badge-resolved{background:#e2f7e8;color:#1e7a3c}.badge-closed{background:#eceff3;color:#6b7787}.priority-urgent{color:var(--danger);font-weight:700}.priority-high{color:#b95500;font-weight:600}.priority-normal{color:var(--text)}.priority-low{color:var(--muted)}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:1rem}.detail-grid .card{margin-bottom:0}.detail-grid .card:first-child{grid-column:1 / -1}.btn-row{display:flex;gap:.5rem;flex-wrap:wrap;align-items:center}.similar-list{padding-left:1.1rem}.similar-list li{margin-bottom:.4rem}.message{border-left:3px solid var(--border);padding:.4rem .8rem;margin:.7rem 0}.message-agent{border-left-color:var(--accent);background:#f7f9ff}.message-customer{border-left-color:#a9b6c5}.message p{margin:.3rem 0 0;white-space:pre-wrap}@media (max-width: 760px){.detail-grid{grid-template-columns:1fr}}